Messages Not Processing in DecisionIQ

Incident Report for TeleTracking MS0703 MSE

Resolved

We have identified the issue where messages are not processing into DecisionIQ is stable and functionality has been restored. The incident is considered resolved.
Posted May 01, 2026 - 13:29 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 30, 2026 - 14:11 EDT

Update

Our teams are continuing to work on a fix for this issue, and progress is ongoing. Further updates will be shared as more information becomes available.
Posted Apr 30, 2026 - 13:25 EDT

Update

Our teams are continuing to work on a fix for this issue, and progress is ongoing. Further updates will be shared as more information becomes available.
Posted Apr 30, 2026 - 12:08 EDT

Update

Our teams remain actively engaged on a fix, and progress is ongoing. Further updates will be shared as more information becomes available.
Posted Apr 30, 2026 - 11:18 EDT

Update

Our teams remain actively engaged on a fix, and progress is ongoing. Further updates will be shared as more information becomes available.
Posted Apr 30, 2026 - 10:12 EDT

Update

Our teams remain actively engaged on a fix, and progress is ongoing. We will provide additional updates as soon as more information becomes available.
Posted Apr 30, 2026 - 09:22 EDT

Update

Our teams remain actively engaged on a fix, and progress is ongoing. We will provide additional updates as soon as more information becomes available.
Posted Apr 30, 2026 - 08:36 EDT

Update

We have identified the issue where messages are not processing into DecisionIQ. This impacts DecisionIQ functionality for affected customers. Work toward a fix is in progress. Further updates will be shared as more information becomes available.
Posted Apr 30, 2026 - 07:49 EDT

Identified

We have identified the issue where messages are not processing into DecisionIQ. This impacts DecisionIQ functionality for affected customers. Work toward a fix is in progress. Further updates will be shared as more information becomes available.
Posted Apr 30, 2026 - 07:10 EDT

Update

We are investigating an issue where messages are not processing into DecisionIQ. This impacts DecisionIQ functionality for affected customers. Further updates will be shared as more information becomes available.
Posted Apr 30, 2026 - 06:51 EDT

Update

We are investigating an issue where messages are not processing into DecisionIQ. This impacts DecisionIQ functionality for affected customers. Further updates will be shared as more information becomes available.
Posted Apr 30, 2026 - 06:21 EDT

Update

We are investigating an issue where messages are not processing into DecisionIQ. This impacts DecisionIQ functionality for affected customers. Further updates will be shared as more information becomes available.
Posted Apr 30, 2026 - 05:45 EDT

Update

We are investigating an issue where messages are not processing into DecisionIQ. This impacts DecisionIQ functionality for affected customers. Further updates will be shared as more information becomes available.
Posted Apr 30, 2026 - 05:17 EDT

Update

We are investigating an issue where messages are not processing into DecisionIQ. This impacts DecisionIQ functionality for affected customers. Further updates will be shared as more information becomes available.
Posted Apr 30, 2026 - 04:47 EDT

Update

We are investigating an issue where messages are not processing into DecisionIQ. This impacts DecisionIQ functionality for affected customers. Further updates will be shared as more information becomes available.
Posted Apr 30, 2026 - 03:38 EDT

Update

We are investigating an issue where messages are not processing into DecisionIQ. This impacts DecisionIQ functionality for affected customers. Further updates will be shared as more information becomes available.
Posted Apr 30, 2026 - 03:09 EDT

Update

We are investigating an issue where messages are not processing into DecisionIQ. This impacts DecisionIQ functionality for affected customers. Further updates will be shared as more information becomes available.
Posted Apr 30, 2026 - 02:27 EDT

Update

We are investigating an issue where messages are not processing into DecisionIQ. This impacts DecisionIQ functionality for affected customers. Further updates will be shared as more information becomes available.
Posted Apr 30, 2026 - 01:51 EDT

Investigating

We are investigating an issue where messages are not processing into DecisionIQ. This impacts DecisionIQ functionality for affected customers. Further updates will be shared as more information becomes available.
Posted Apr 30, 2026 - 01:20 EDT
This incident affected: ADT to CMS Dataflow Connector Services.